=== Support ===
Contributors: mohanjith,igmoweb
Tags: support, ticket, faq
Requires at least: 3.4
Stable tag: trunk
Tested up to: 3.6

Support System for WordPress multi site. Now also for single sites.

== Description ==

Support System for WordPress multi site.. Now also for single sites.

== ChangeLog ==

= 1.9.9 =
* Stripping slashes from FAQ questions.
* Sending emails to user when a ticket has been closed.
* New FAQ screen stylings
* Time of creation/update now considering UTC.
* Fixed error on updating dates.
* New feature: Search in FAQ screen.

= 1.9.8.1 =
* Fixed error when creating FAQ categories table

= 1.9.8 =
* Fixed counts in tickets
* Fixed counts in FAQs
* New feature: Automatically assign a user to a ticket based on ticket categories

= 1.9.7 =
* Fixed bug when using PHP 5.4+

= 1.9.6 =
* New feature: Attachments on tickets
* New feature: Embed media in FAQs
* Fixed issue with mails encoding
* Fixed bug on FAQs counts
* Fixed bug with images in FAQs

= 1.9.5 =
* New setting: Default Super Admin for notifications
* Mail System improved.
* Fixed bug when selecting a Staff Representative.
* Replaced user nicename for display name in mails
* Better user experience for tickets table

= 1.9.4 =
* Fixed visit link when sending emails
* Fixed Headers in mails 
* Made mails translatable

= 1.9.3 =
* Some strings were not being translated
* Fixed link when updating ticket from Network

= 1.9.2 =
* Improved translation system

= 1.9.1 =
* Multiselect user roles
* Improved upgrading system
* Little optimizations
* Added some custom filters/actions
* Other minor changes

= 1.9 =
* Single site compatibility
* Minor fixes

= 1.8.2 =
* Settings page moved under Support Main menu.
* New setting: Users can open/see tickets based on their roles.
* Added new icons for admin menus
* Improved tickets screen with a better submenu classification: all, active and closed tickets

= 1.8.1 =
* Fixed upgrade function

= 1.8 =
* Added total integration with Pro Sites based on levels
* Plugin totally recoded
* New feature: WYSIWYG Editor for tickets
* New feature: New setting that brings the possibility
to hide tickets from users which did not opened them.
* New styles for FAQs
* More WP admin integration
* Fixed several bugs and notices
* Categories can now be edited

= 1.7.2.2 =
* Fixed: Incorrect URL in Support Ticket Email

= 1.7.2.1 =
* Fixed: Slashes in e-mail
* Fixed: Support System Time stamps are not right

= 1.7.2 =
* Added new field 'Submitted From' (Link to users blog)
* Process shortcodes in FAQ content and ticket replies

= 1.7.1 =
* Fixed: Not emailing when tickets are submitted
* Fixed: Extra slashes

= 1.7.0 =
* Switch WYSIWYG editor to TinyMCE and Quicktags
* WordPress 3.3 compatibility

= 1.6.9 =
* Call to a member function has_cap

= 1.6.8 =
* Fixed: Extra slashes
* Don't display recent support tickets if the user doesn't have edit_post capability
* Fixed: RTL issues

= 1.6.7 =
* Fixed: Editing questions
* Fixed: Orphaned questions when categories are removed
* Improved SQL queries

= 1.6.6 =
* Fixed: Deleting multiple FAQ questions

= 1.6.5 =
* Fixed: Update support options

= 1.6.4 =
* Fixed: Add menu user level deprecated
* HTML input to FAQ editor

= 1.6.3 =
* Fixed: Saving and adding FAQ questions
* Fixed: FAQ count issue

= 1.6.2 =
* On upgrade update faq cat counts
* Create a new FAQ from a support response

= 1.6.1 =
* Fixed: 65,535 questions available
* Add styles to categories

= 1.6.0 =
* Tested with WordPress 3.1

= 1.5.9 =
* Fixed: Blank screen in ticket details page

= 1.5.8 =
* Fixed: Localizations don't load
* Finalized localizing

= 1.5.7 =
* Fixed: Issue with creating FAQ and support categories
* Fixed: Plugin not appearing (due to zero width no-break space)

= 1.5.6 =
* Do not show WPD when IMAP settings are wrong
* IMAP with no SSL issue
* Fixed: Duplicate default categories

= 1.5.5 =
* Notify user when admin replies a ticket while awaiting user reply
* Include link to the ticket in the notification mail to the user
* Switch the main menu text option to a site option
* Localization
* Use css classes to hide faq (not inline styles)
* Reply to tickets via mail (Needs access to mailbox via IMAP)
* Fixed redirect after saving Support options
* Test IMAP settings
* Possible fix for "Support System Invalid Ticket message"

= 1.5.4 =
* Fixed database tables not created on plugin activation
* Uses AJAX to save "Was this Helpful"
* Change text of the main menu item
* Removed html entities in the mail
* Self contained plugin

= 1.5.3 =
* 3.0+ compatibility update

= 1.5.2 =
* Subscribers can now access the FAQ page
* Any user who can edit posts can submit tickets

= 1.5.1 =
* Bug fix release. Thanks goes out to Venturemaker!

= 1.5.0 =
* 2.7 compatibility update.

= 1.0.0 =
* Initial Release.


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