TICKET SYSTEM - the easiest way to keep in touch with your clients

# TICKET SYSTEM

## the easiest way to keep in touch with your clients

Demo application

- created: 07/25/2015
- latest update: 07/25/2015
- by: Solutii Soft
- www.solutiisoft.com/
- email: office@solutiisoft.ro

Thank you for purchasing my script. If you have any questions that are beyond the scope of this help file, please feel free to email via my user page contact form here .
Thanks so much!

### About TICKET SYSTEM

Ticket System is the perfect software package, the bridging gap between the company and clients, makes it easy to support customers when they need your help, an elegant customer service system for dealing with inbound ticket requests. Ticket System is customer support program that helps teams work better together by eliminating miscommunication, improving customer communication and swiftly addressing client issues. Ticket System offers a collection of features pulling from the best of professional ticket system applications in a more simple way to use.

The application can be user by one user (admin + clients) or by companies (admin + staff + clients).

### Setting up your MySQL

This script requires PHP 5.4+ and MySQL. 5.x

Now, first thing you want to do, is to make sure you create a MySQL database along with an user for it (IMPORTANT NOTE: Copy somewhere your mysql username, and password, as you will need them later), and setup your FTP server for the domain where the script will be installed.

So your requirements are:

- A) A MySQL database + MySQL user
- B) Domain name + FTP server.

### Upload process

- The first step is to upload the content inside the folder "ticket-system" (IMPORTANT NOTE: Upload what's inside the folder Script, not the script folder) into your public_html folder or into your default FTP root folder.
- The second thing is to upload into your MySQL database using the IMPORT function available in MySQL the ticket.sql file from the folder called "data/sql".

## ATENTION !!! - Check existence of .htaccess file in root of application

##### root folder structure

### Installation process

With a text editor (e.g.: Notepad++), open the following file located inside the 'script' folder:

PATH: script-name/app/config/database.php

Now, replace what's inside the array with your information, you should have something like this:

'mysql' => array(
'driver' => 'mysql',
'host' => '',
'database' => '',
'username' => '',
'password' => '',
'charset' => 'utf8',
'collation' => 'utf8_unicode_ci',
'prefix' => '',
)

Information: The username and password for the application as well as other configurations can be changed within the admin panel interface.

Login information to access ADMIN PANEL (don't forget to change user and password)
- login username: admin@demo.demo
- login password: demodemo

### Features

## Main Features

- modern and responsive design
- easy and intuitive to use
- ticket histories
- ticket type
- ticket priority
- ticket status
- ticket/reply state (read-unread)
- create/translate languages
- all new words created by admin can be translated
- recover/change password

## Admin

- create/manage staff
- create/manage clients
- change staff/clients password, user will receive an email
- create/manage departments
- add values to tickets (type, priority, status)
- create text for invitation
- create/translate languages
- edit company details
- assign staff to ... an department
- assign ticket to ... staff
- can reply to tickets which are not assigned to anyone
- can change department for tickets
- can change priority for tickets
- can change status for tickets

## Staff

- can choose on what ticket will work
- can change department for tickets
- can change priority for tickets
- can change status for tickets

## Clients

- can create tickets
- can delete tickets
- can delete replies
- can send a ticket as guest => automatically Ticket System will create an account with user details, information will be send to user by email

### Source & Credits

### Thanks so much to:

- Bootstrap
- Chart.js
- Ckeditor
- DataTables
- Font Awesome
- Growl
- Parsley
- Perfect-scrollbar

### Thanks

Again, thanks for purchasing this item. If you have any doubt about this theme or you find an error, please feel free to send me a message here: Solutii Soft on CodeCanyon. I'll do my best to help you, but no guaratees.